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Refund & Cancellation Policy

Effective · Last updated

This policy covers cancellations, changes and refunds. Project and renovation work (section A) and sod orders (section B) are handled differently. Your rights under Ontario consumer protection law always apply.

A. Project and renovation work

This section covers landscaping, hardscaping, construction, installation and renovation work. The sod final-sale policy in section B does not apply to this work or to its deposits.

Quotes

Requesting a quote or estimate is free of obligation. You don’t have to pay anything or go ahead with the work.

Deposits, cancellations and changes

For renovation, landscaping and installation work, deposits, cancellations, refunds and change orders follow the written agreement we sign with you. Please read those terms before you sign, and ask us about anything that isn’t clear.

Your statutory rights

Ontario’s Consumer Protection Act, 2002 gives consumers cancellation rights that a contract cannot take away. For example, if an agreement is negotiated or signed in person somewhere other than our place of business, such as at your home, it is generally a “direct agreement”, and you may cancel it for any reason within 10 days after receiving your written copy. Nothing in this policy or in our agreements limits those rights.

B. Sod orders

This section covers Kentucky Bluegrass sod ordered for delivery, including online orders.

Sod orders are final

Sod orders are final once submitted. SilverScape Solutions does not offer voluntary cancellations, refunds, or exchanges for sod orders after an order has been placed, except where required by applicable law. Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection legislation.

  • Cancellations: No voluntary cancellation after the order is submitted, except where required by law.
  • Refunds: No voluntary refunds after the order is submitted, except where required by law.
  • Exchanges: No voluntary exchanges after the order is submitted, except where required by law.

Delivery, address and order problems

If delivery can’t be completed, the delivery address was entered incorrectly, the order arrives damaged, short or incorrect, or you need to discuss your delivery date, contact us as soon as possible. Sod is a perishable, living product, so calling is fastest.

Your statutory rights

The Consumer Protection Act, 2002 gives consumers specific rights to cancel an online (internet) agreement in some situations, for example if required information wasn’t disclosed before the order or goods aren’t delivered within the time the Act allows. If you cancel under the Act and a refund owed to you isn’t paid, you may in some circumstances ask your credit card issuer to reverse the charge. Nothing in this policy limits those rights.

C. How to contact us

For questions about a project agreement, a sod order or your rights, contact us by phone or email with your name and, for sod orders, the order reference from your confirmation email. For anything that affects a delivery, calling is fastest.

See also our Terms & Conditions.